Refund & Return Policy
Because flowers are perishable and made specifically for customers, returns are generally not accepted after delivery.
Cancellation
Customers may request cancellation at least 24 hours before the scheduled delivery time.
Damaged or Incorrect Orders
If your flowers arrive damaged, significantly different from what was ordered, or the wrong product is delivered, please contact Luxe Flower UAE as soon as possible and provide photographs of the delivered product to luxeflower072@gmail.com or via WhatsApp.
After reviewing the issue, we may provide:
- A replacement arrangement, or
- A refund, depending on the circumstances.
Customer Responsibility
Customers are responsible for providing the correct delivery address, recipient information, and contact number. We may not be responsible for unsuccessful delivery caused by incorrect information provided by the customer or the recipient being unavailable.
Refund Processing
Where a refund is approved, it will be processed through the applicable payment method and may take additional time depending on the payment provider or bank.