Terms of Service

Orders

Customers are responsible for providing accurate information, including the recipient's name, phone number, delivery address, and preferred delivery details.

Once an order is placed, we will process it according to the selected product and delivery requirements.

Product Availability

Flowers are natural products and may vary slightly in colour, size, shape, and appearance. Where necessary, Luxe Flower UAE may make reasonable substitutions with flowers of equal or greater value while maintaining the overall style and quality of the arrangement.

Payments

Orders must be paid through the available payment methods provided on the website.

Delivery

We offer delivery across the UAE and same-day delivery on eligible orders. Delivery times may vary depending on location and circumstances.

Cancellation

Orders may be cancelled at least 24 hours before the scheduled delivery time. Orders cancelled after this period may not be eligible for cancellation or refund.

Changes to Terms

Luxe Flower UAE reserves the right to update these Terms of Service when necessary. Updated terms will be published on the website.